Caller- Hi, can I speak to [name]
Bran- Can I get that person’s room number?
Caller- I don’t know it.
Bran- I’m sorry, but I can’t connect you to a room if you can’t give me the guest’s name and room number.
(Especially at three o’clock in the morning)
Caller- You want me to call corporate on you, huh?
Bran- I’m sorry?
Caller- That’s a damn lie, you want me to call corporate on you?
Bran- That’s not a lie ma’am; that’s policy.
Caller- Your manager is going to fire you for not doing your job.
Bran- Actually I am doing my job. I happen to be the Front Desk Manager, I’m pretty familiar with our policies.
Caller- Fine, you want me to call corporate and complain?
Bran- Ma’am, if you don’t know the room number I can’t connect you. That is our policy.
Caller- You’re lying, you’re just too lazy to look it up in the computer.
Bran- No ma’am, I’m doing my job.
Caller- I’m calling corporate
Bran- Okay. Have a good night.
Caller- Fuck you, lazy ass bitch.
Best part? I can’t even find who she was looking for in the computer anyway.