I work at a gardening supply chain. We have several thouand different products in my store and due to budgeting we rarely have more than 2-3 people working in the store at once.
One of our biggest problems is when prices change. We have to manually print them out and change them in the store, and we don’t always find the time/forget due to excessive workload. This is the result of one of those events.
Me: Me | OM: Old Man
Old man comes to my register with a weed puller.
I ring it up.
Old man squints at the price, something isn’t right.
I take a deep breath and mentally prepare myself for what’s next.
OM: “Are you sure that’s right? It said $40 on the tag.”
It was one of our more popular items so I was familiar about the price. It had in fact risen to $50 overnight.
Me: “Oh. I’m sorry, the price must have increased and we have not had the time to fix it in the store. You will of course get it for what it says on the tag.”
OM: “Oh… okay. I mean, if the price has increased then that’s my bad and…”
By this time I’ve already corrected the price to $40
Me: “Don’t worry about it. It’s store policy that you’ll get it for what it says in the store even if the register disagrees.”
It’s the first time I’d had to argue about lowering the price of something. He pays for his weed puller and leaves the store.
This is where things get really different.
Four hours later the old man comes back into the store holding his hat and wallet.
OM: “You’re the one that sold me the weed puller? Right? Here’s the $10. I don’t want to feel like I’ve cheated you.”
Me: “Wow! This is the first time I’ve had this happen, but you really don’t need to worry about it. It was our bad.”
OM: “I insist.”
This goes back and forth for a few more lines, in the end I could do nothing but accept his $10. I suppose his conscience was worth more than the money he was saving from our inability to keep our prices up to date.