Got a doozy this morning.
So this guy who claims he was a “regular” (sorry, don’t give a shit, only been here for 2 months) brought in a script and also took out a BP monitor from his bag. he says it hasn’t been working and would like a refund. I took a casual glance at the receipt he brought back with it because it didn’t look at all familiar to me and the date told me why…….. it was from early 2015. I said it wasn’t likely that I can handle any refund given it was from so long ago, he proceeded to do the “i’m a loyal customer, let me speak to your manager” dance. cue internal eye rolls.
Unfortunately, neither the front store nor the pharmacy managers were in the store today, so I was left to go about this circular exchange and listen to the guy spew verbal diarrhea and acting indignant for several minutes until I offered to have the manager call him back tomorrow when he’s in, and repeating it ad nauseum until he was finally semi-satisfied.
Also took the opportunity to text my manager (he’s a cool dude) as a heads-up about the prick he might have to chat with tomorrow. Seriously, who the fuck expects a refund on an item that’s 2+ years old? Does this look like a Costco to you? Call the support line on the back of the machine like any other regular person.